nbabet Privacy Policy

nbabet ("we", "us", "our") operates the online betting and casino platform accessible at nbabet.org. This Privacy Policy describes how nbabet collects, uses, stores, and protects the personal data of registered players and visitors in the Philippines. It also explains your rights as a data subject and how you may exercise those rights.

This Privacy Policy applies to all users of the nbabet platform, including registered account holders, applicants for account registration, and visitors who browse nbabet.org without registering. By using the nbabet platform or by submitting any personal information to us during the registration process, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read together with the nbabet Terms and Conditions, which govern your use of the platform as a whole. In the event of any conflict between this Privacy Policy and the Terms and Conditions on a privacy-related matter, this Privacy Policy shall take precedence.

nbabet collects the following categories of personal data from players in the Philippines:

nbabet applies the principle of data minimisation — we collect only the personal data that is necessary and relevant for the specific purposes described in this Privacy Policy. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming purposes.

nbabet collects personal data through the following means:

• Direct submission — data you provide when registering your nbabet account, completing identity verification, contacting support, or requesting a withdrawal
• Automated technical collection — data collected automatically through cookies, log files, and tracking technologies when you use the nbabet platform (see Section 10 on Cookies)
• Third-party payment providers — transaction reference data shared by GCash, Maya, or your Philippine bank when you initiate a deposit or withdrawal
• Identity verification services — data returned by third-party KYC service providers that nbabet uses to verify the identity and age of account holders
• Platform activity — betting and gaming data generated through your use of the nbabet sportsbook, live casino, and online slots features

nbabet uses the personal data collected from Filipino players for the following purposes:

• Account management — creating, maintaining, and managing your nbabet player account, including login authentication and profile updates
• Service delivery — processing your bets on the nbabet sportsbook, facilitating live casino games, and providing access to online slots
• Payment processing — handling PHP deposits via GCash, Maya, and bank transfer, and processing withdrawal requests to your registered Philippine payment account
• Identity and age verification — confirming that you are at least 21 years old and that the identity information you have provided is accurate and genuine
• Fraud prevention and security — detecting and preventing unauthorised access to your account, fraudulent transactions, and platform abuse
• Responsible gaming — monitoring player activity to identify potential signs of problem gambling, applying self-imposed limits, and managing self-exclusion requests
• Customer support — responding to your queries, complaints, and requests submitted to the nbabet support team
• Legal compliance — meeting our obligations under applicable laws and regulations
• Platform improvement — analysing aggregated, anonymised usage data to improve the nbabet platform, add new features, and optimise user experience for Filipino players
• Marketing communications — sending promotional offers, bonus notifications, and platform updates only to players who have opted in to receive such communications

nbabet processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil our obligations to you under the Terms and Conditions, including account management, bet processing, and payment handling
• Legal obligation — processing necessary to comply with applicable laws, including age verification requirements and anti-fraud measures
• Legitimate interests — processing carried out in pursuit of our legitimate business interests where those interests are not overridden by your rights, including platform security and fraud prevention
• Consent — processing of your personal data for marketing communications, which is carried out only on the basis of your explicit opt-in consent, which you may withdraw at any time

nbabet does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share your personal data only in the following limited circumstances:

• Payment processors — sharing the minimum data necessary with GCash, Maya, or Philippine banking partners to process your deposits and withdrawals in PHP
• Identity verification providers — sharing your identity and verification documents with licensed KYC service providers to confirm your age and identity
• Live casino and game providers — sharing the minimum technical data required with live casino streaming providers and game software providers to operate those services on the nbabet platform
• Legal and regulatory authorities — disclosing personal data to relevant Philippine government agencies, law enforcement, or regulators where we are required to do so by law or valid legal process
• Professional advisers — sharing data with legal, financial, or technical advisers under strict confidentiality obligations where necessary to operate and protect nbabet

When you make a deposit to or request a withdrawal from your nbabet account using GCash, Maya, or a Philippine bank transfer, certain financial data is collected and processed. This includes your payment account reference, transaction amounts in PHP, and transaction timestamps.

nbabet does not store full GCash wallet credentials, Maya account passwords, or Philippine bank account login information. Payment authentication is handled entirely by the respective payment provider (GCash or Maya) on their own secure infrastructure. nbabet receives only the transaction reference and confirmation data necessary to credit your nbabet account or to confirm a withdrawal has been processed.

All financial transaction data is retained by nbabet in accordance with our data retention schedule (see Section 8) and is protected by the same security standards applied to all personal data on the platform.

For detailed information on how deposits and withdrawals work on nbabet, please visit the Withdrawal page.

nbabet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general data retention approach is as follows:

• Active account data — retained for the duration of your active nbabet account and for a period of up to 5 years after account closure, or longer if required by applicable law or ongoing legal processes
• Financial and transaction records — retained for a minimum of 5 years from the date of the relevant transaction in accordance with standard financial record-keeping requirements
• Identity verification documents — retained for as long as your account is active and for a minimum of 5 years after account closure
• Support and communications records — retained for up to 3 years after the resolution of the relevant support interaction
• Marketing preferences — retained until you withdraw your consent or close your account, whichever occurs first

When personal data is no longer required and the applicable retention period has expired, nbabet securely deletes or anonymises the data in accordance with our internal data disposal procedures.

nbabet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption — all data transmitted between your device and the nbabet platform is encrypted using secure transport layer protocols
• Encrypted data storage — sensitive personal data stored on nbabet servers is encrypted at rest using industry-standard encryption methods
• Access controls — personal data is accessible only to authorised nbabet staff and systems that require access to perform their specific functions
• Security monitoring — the nbabet platform is continuously monitored for security incidents, suspicious access patterns, and potential data breaches
• Regular security assessments — nbabet conducts periodic security reviews and assessments to identify and address vulnerabilities

While nbabet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own nbabet account credentials and for using the platform on secure, trusted devices and networks.

nbabet uses cookies and similar tracking technologies on the nbabet.org platform. Cookies are small text files stored on your device when you visit a website. nbabet uses the following types of cookies:

• Essential cookies — required for the nbabet platform to function correctly. These include session management cookies that keep you logged in during your visit. You cannot opt out of essential cookies without affecting platform functionality.
• Performance cookies — collect anonymised data about how Filipino players use the nbabet platform, helping us identify performance issues and improve the user experience.
• Functional cookies — remember your preferences on nbabet, such as your preferred language, display settings, and recently played game categories.
• Analytics cookies — used with privacy-focused analytics tools to understand aggregate traffic patterns and usage on the nbabet platform. Individual users are not identified through analytics data.

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the nbabet platform. Referring to your browser's help documentation will tell you how to manage cookie settings on your specific device.

As a Filipino player whose personal data is processed by nbabet, you hold the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting the nbabet support team:

• Right to access — you have the right to request a copy of the personal data nbabet holds about you and to receive information about how it is being used
• Right to correction — if any personal data nbabet holds about you is inaccurate or incomplete, you have the right to request that it be corrected
• Right to deletion — you may request that nbabet delete your personal data, subject to any legal or regulatory obligations that require us to retain certain records
• Right to restrict processing — you may request that nbabet limit the way in which your personal data is processed in certain circumstances, such as where you contest the accuracy of the data
• Right to object — you have the right to object to the processing of your personal data where that processing is based on legitimate interests, including any direct marketing activities
• Right to withdraw consent — where nbabet processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal
• Right to data portability — in certain circumstances, you have the right to receive your personal data in a structured, commonly used, machine-readable format

To exercise any of these rights, please contact the nbabet support team via live chat or by emailing [email protected]. nbabet will respond to data rights requests within a reasonable timeframe and will not charge a fee for standard requests.

The nbabet platform is strictly intended for persons aged 21 years and above. nbabet does not knowingly collect personal data from any person under the age of 21. If you are under 21, you are not permitted to register an account or use any service on nbabet, and you must leave the platform immediately.

If nbabet discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data from our systems and to close the relevant account. Parents or guardians who become aware that a minor in their care may have provided personal data to nbabet are encouraged to contact our support team immediately so that appropriate action can be taken.

nbabet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform operations. When material changes are made, we will notify registered Filipino players through the platform interface or via email (if you have provided an email address) and will update the "Last Updated" date at the top of this page.

Your continued use of the nbabet platform following the publication of any updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how nbabet protects and uses your personal data. The current version of this Privacy Policy is always available at nbabet.org/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nbabet handles your personal data, please contact us through the following channels:

• Live Chat — available 24/7 on the nbabet platform; our support team can handle privacy queries and direct data rights requests to the appropriate team
• Email — [email protected] (plain text only; please do not share sensitive personal information over unsecured channels)

nbabet aims to resolve all privacy-related enquiries promptly and fairly. If you are not satisfied with the response you receive, or if you believe that nbabet has breached applicable data privacy requirements, you have the right to raise a complaint with the relevant Philippine data protection authority.

For other platform matters, please refer to the Terms and Conditions, the Responsible Gaming Policy, or our FAQ page.